Shipping policy

Where do you ship?

We currently ship within the United States only: all 50 states, Washington, D.C., and Guam. We are unable to ship to APO/FPO/DPO (military) addresses, Puerto Rico, the U.S. Virgin Islands, or other U.S. territories, and we do not ship internationally.

How much does shipping cost?

Standard shipping is $3.49 per order. Orders of $45 or more ship free.

How long will my order take to arrive?

Orders are processed and shipped as soon as possible. Standard delivery typically takes 5-8 business days, and the estimated delivery date for your order is shown at checkout. Please allow extra time during busy seasons, as carrier delays and severe weather are outside our control.

Will I receive a tracking number for my package?

Once your order ships, we will email you the tracking information whenever the carrier provides it. Some orders are delivered by local delivery services that do not issue a tracking number; in that case you will still receive a shipping confirmation by email.

What do I do if my order is lost or arrives damaged?

If your package does not arrive, you are eligible for a refund or replacement. If an item arrives damaged or you receive the wrong item, please see our refund and return policy. In either case, please contact us at support@cartlyy.com and we will make it right.

Extended Delays

In some instances, delivery may take longer than stated above. If this happens, please contact us at support@cartlyy.com as soon as possible and we will do everything we can to help resolve the situation.